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Confidentiality

All materials and information discussed during the counseling session are strictly confidential. The counselor has the right to consult other professionals, with your consent in the interest of providing the best service possible.

Limitations of Confidentiality

According to Akta Kaunseling (508) and professional ethics guidelines, confidentiality is guaranteed. However there are exceptious and limitations, such as:

  • Imminent danger of harm to the client or another person
  • Any knowledge of physical abuse, sexual abuse of an individual or neglect of a child or an elderly person
  • By court order

The TRUTH about Counselling

As a human being, it is normal feeling for us to need someone to talk, to listen and to be counseled when faced with problems. Yet, when it comes to the idea of attending counselling sessions, many people start to hesitate, have doubts and fear as many questions across their minds. The misconceptions and beliefs about counselling if not corrected would make people stay away from counselling sessions. Therefore, we need a more accurate sense of what is FALSE and TRUE about counselling.

Counselling is only for crazy people.

Counselling is for all people who are struggling with problems and seeking personal growth and development.

Counselling is only for severe problems.

Attending counselling when problems are mild to moderate can prevent problems from becoming severe.

Counselling will take forever.

Clients will not be tied to counselling forever, as they will be assisted to achieve their goals and can terminate the sessions afterwards. The length of the counselling session depends on the clients' goals, motivation and severity of the problems.

Counselling will change people forever.

Counselling is designed to facilitate positive change that benefits the client. Counselling does not change people, but will help them see what they need to change and they are responsible for the changes.

Counselling brings about immediate change.

Counselling will not provide immediate change to clients' problems even though many clients feel relieved after a session. To have a meaningful life change, it would often take some time and energy.

Everyone will know I’m seeing a counsellor.

All counsellors are bound by the professional ethics and laws to protect clients’ privacy and confidentiality during and after the counselling session. Only in extreme cases where someone is in imminent danger or any evidence of disclosure of abuse is needed or a court order has to be issued by a judge will the public of these cases.

Seeking counselling is a sign of self-weakness.

Everyone has weaknesses. People who seek counselling are taking the first step in solving their problems.

Going to counselling shows I’m helpless.

People become helpless because do not know what to do with their problems or issues faced. By talking to a counsellor, they may find a way of taking control and helping themselves in solving their problems or issues. This may lead them to a better life.

Counselling does not work.

Some people think that counselling has failed to help them. In the past, they may have experienced unsuccessful sessions or influenced by the words of others. It is worth for them to try a counselling session again. Research and findings have shown the benefits of counselling and therapy.

Infrastructure University Kuala Lumpur
Well Being & Learning Support
Student Management & Services Division (SMSD)

Ground Floor, Block 11,
Unipark Suria, Jalan Ikram-Uniten
43000 Kajang, Selangor Darul Ehsan, Malaysia

Email (Counselor) : [email protected]
Email address: [email protected]

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